iWatch Communications

iWatch Communications began operating in 2004, filling a niche for a UL central station in the
Northwest that provides a custom experience to alarm dealers. We have grown over the years
and now provide alarm monitoring services to thousands of accounts across the U.S., while
providing dispatching services for multiple companies. Offering 24/7 service is not a simple task,
but iWatch is committed to providing dealers and their clients with advanced technologies and a
professional staff. We exceed expectations by providing a live answering service, dispatching,
alarm monitoring, Proactive Video Monitoring (PVM), 2-way audio, and other various life safety
services.

iWatch Communications is UL approved and Five Diamond certified by TMA, proving our commitment to a higher level of service and a continual effort to reach higher standards. Our mission is to offer dealers peace of mind, and we do this by ensuring a quick and accurate response to all alarms, as well as sustaining a redundancy-rich monitoring center. We provide monitoring to homes, businesses, government facilities, school districts, and more! With the integration of cloud-based monitoring, we enhance reliability and accessibility for both dealers and their clients. We also offer talk-down features, enabling real-time communication during live incidents.

Our Monitoring Center Features:

• UPS Which Provides 5+ Hours Of Immediate Back-Up
• Two Back-Up Generators With Enough Fuel To Last 14+ Days
• RF Wireless Internet Redundancy
• Sur-Gard System III Receivers For Both Phone And IP Monitoring
• AES Radio Network
• Honeywell Alarmnet
• Dealer Portal Including Remote login for Dealers and Large Clients.
• Dealer Portal and App
• Bosch Receivers
• DMP Receivers
• Elevator Emergency Services

At iWatch Communications, our operators are selected based on stringent hiring standards, including educational requirements and a personality test to ensure they are the right fit for the position. Once a part of the team, each operator completes our required 240 hours of training regardless of previous experience. Our training regimen promotes consistency and professional standards amongst our operators. Our operators are DPSST state licensed, and each of them hold either a Level 1 or Level 2 CSAA certificate. We prepare and train our operators to respond to alarms quickly, accurately, and efficiently. We do all of this for one reason: because lives depend on it.